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Fiduciary and Banking
2005-01 UPDATE - Market Snapshots
of the WEB
January 2005. More than 90 percent of
US households will bank and pay bills online by 2009.
-source: JupiterResearch
2004-01 UPDATE - Market Snapshots
of the WEB
December 2003. Internet users who have
opted-in to receive regular email from a financial services provider derive more
satisfaction from the relationship than those who do not, and are twenty-five
percent more likely to buy additional products and services. Forty-seven percent
would consider switching ISPs if critical email from their primary credit card
issuer were caught erroneously in spam filters and not delivered.
-source: NOP World Research
November 2003. In 2003 18.9 million US
households viewed and paid bills online, up from 12.2 million in 2002. This number
will be over 60 million by 2008. Over 29 million households use online banking
to some degree, this will grow to 56 million by 2008. Users graduate from viewing
balances and bills online to viewing and paying online. Users appear to be more
comfortable now about security. The number of bills presented online and the number
of households paying bills online will grow dramatically through 2008, and there
will be little or no regression back to paper.
-source: Jupiter Research
2003-01 UPDATE - Market Snapshots
of the WEB
January 2003. Three-fourths of community
banks are now offering Internet banking.
- source: Independent Community Bankers of America
COMMENT 2003-01. The banking industry
has seen general failure of its attempts to enter online markets by diversifying
into commodities such as insurance and financial services and instruments, but
it is seeing general success at enhancing its existing, traditional services through
online channels. Consumers seem unwilling to see banks dilute their trustworthiness
with overtly commercial offerings. The great perception of trust accruing to banks
has a tremendous market value. The trick will be for the industry to extend its
trustworthiness in partner agreements with commerce and service industries without
serious debacles occurring to taint that trust.
November 2002. Banks wishing to boost
adoption rates of online banking need to ensure that bill-paying services are
the centerpiece of any online banking offering, rather than just an add-on service.
- source: Celent Communications
October 2002. As banks take more personal
and financial information online, consumers will increasingly depend on them -
over Internet Service Providers - to be the real guardians of information.
- source: Gartner
October 2002. US households banking online
will reach 34 million in 2005.
- source: eMarketer
2002-11 UPDATE - Market Snapshots
of the WEB
September 2002. Promotion of bill payment
is surging upwards: more companies are offering incentives to start paying bills
online.
- source: Gómez Inc.
September 2002. 50 million US households
will view consumer bills online by 2006, up from 18 million in 2001.
- source: Jupiter Research
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